Important Rental Information

Contact Our Rental Team

Terra Whitehead     613-382-4400 Ext 234  or Email  twhitehead@1000islandsrv.com

 

Grace Caron              613-382-4400 Ext 236  or Email gcaron@1000islandsrv.com

 

Security Deposits

All Security Deposits and Fees MUST be paid by either cash or credit and may be held up to a maximum of 5 business days if no damages occur. Cheques are NOT accepted for any payment.

Tent Trailers $750.00
Travel Trailers $1,500.00
Motorhomes $2,500.00
Long Term Travel Trailers $2,500.00
Cargo/Utility Trailers 500.00
Fire Truck $750.00
Mobile Restroom $750.00

Non-refundable reservation fee: Non-refundable reservation fee is 50% of the total rental amount, and is applied to the balance payable on departure.   Reservation fees are non-refundable instead your reservation fee is kept as a rental credit on file that can be used on a future booking within the same calendar year.

Cancellations: If you cancel your reservation at any time, your reservation fee will not be refunded; instead your booking deposit will be kept as a rental credit on file that can be used on a future booking within the same calendar year.

Miscellaneous Fees:

Note: All RVs are winterized until April. Customers are responsible for de-winterizing the unit when they reach a warm destination and then re-winterizing the unit before returning.

Rental Office Hours:  Monday- Friday: 8:30am- 5pm

Insurance: Rental prices include insurance. A driver's check is performed on all motor home rentals. You must be at least 26 years of age to rent.

Taxes: Prices are subject to applicable taxes.

Early Returns: No refunds are given for early returns or partial cancellations before or after departure.

Smoking: Smoking  is not permitted in any of the rentals. Doing so will forfeit your FULL security deposit.

Pets: Pets are allowed in designated trailers and motorhomes for a fee of $35/day or $150/week. The renter is responsible for a full cleaning of the unit before it’s returned. If the unit is returned without a full cleaning, a $200 cleaning fee will be deducted from Security Deposit. All pets must be reported to 1000 Islands RV Rental staff.  

Awnings: Rental units DO NOT come with functioning awnings. If the renter would like a functioning awning for the duration of their rental, there will be a $150 charge for activation.  The renter is responsible for any damage done to the awning during the duration of their rental.  Please allow up to 5 business days for 1000 Islands RV Rentals to generate a quote, all repair costs will be deducted from the renters security deposit.  

Long-Term Rentals: Units will be chosen by us based on availability at the time of departure.  Minimum commitment for long term rental is 3 weeks.  All terms regarding rentals apply.

Minimum Rental Period: Minimum rental is 3 nights. 

Rental Periods: Any Monday - Friday. No Saturday, Sunday or Holiday Monday pick ups or returns. All long weekend rentals will be charged a minimum of 4 nights.   

Departure Times: 2:00pm - 4:00pm (subject to availability).  Any early departure times requests are subject to approval by Rental Staff.  A $128 fee will apply to all approved early departure requests.

Return Times: 9:00am - 11:00am $50 per 1/2 hour - No exceptions. Customer must contact us if they expect to return the rental late. Any late return times requests are subject to approval by Rental Staff.  A $128.00 fee will apply to all approved late return requests.

Return Policy:  All units MUST be returned clean (inside the unit must be completely wiped down and swept), tanks must be dumped and propane & gas filled. Any unit that requires us to clear a black or grey water senor will be subject to a minimum of 1 hour’s labour charge. Upon return, awning and stabilizer jacks must be set up for inspection.

Tent Trailers:  Tent Trailers must be set up upon return; a $75 fee will apply to any Tent Trailer that 1000 Islands RV Rentals must set up. Kilometers: Motorhome rentals receive 2100km free per week on weekly rentals and 300km free per day on daily rentals. See Miscellaneous Fees below for additional kilometers. Kilometers may be pre-paid as well. There is no refund for unused pre-paid kilometers. Renters are responsible for determining their own mileage.

Unit Familiarization/Orientation: 1000 Islands RV Rentals will provide the renter with a familiarization video specific to the rented unit. The renter will be able to have access to this video before and during their rental period. 1000 Islands RV Rental staff strongly suggests you prepare for your vacation by viewing the Orientation video provided before picking up your rental. No Orientation will be provided upon pick up. Please address questions or concerns to staff via email, phone or in person before pick up date.

Maintenance: The customer is responsible for checking engine oil, fluids, and coolant levels at each refueling, as well as reporting mechanical failures immediately. Instructions and procedures for maintenance expense reimbursement are provided at rental. Customers will be held responsible for mechanical damage due to negligence in vehicle operation or failure to provide normal maintenance.

Car Parking:  Leaving a vehicle at 1000 Islands RV Rentals is allowed, however, parking is at your risk entirely.

Delivery and Return Information: Cost is $100/hour there and back to site for the delivery and return of the rental.

Mobile Restroom Delivery: Delivery to your event, set up and pick up $2.00/km + HST

Dishware/toiletries: : Dishes, pans, linens, towels etc. are not provided with any of the units.

Propane Tanks: Propane tanks in our motor homes and travel trailer rentals are filled prior to departure and they must be filled before returning. A $25 fee + propane cost will be deducted from the renters security deposit.   

Wiring: All wiring on tow vehicles must be in working condition. Any time required by our technicians to repair or correct problems is $140/hour. Please check your wiring before departure.

Lost Personal Items:  1000 Islands RV Rentals will make a reasonable effort to contact guests after departure if they have left any belongings on the premises or in the vehicle. We will ship items back at owner's expense. If we are unable to reach the guest(s), the items will be placed in our Lost & Found. Any items that remain in the Lost & Found will be donated to charity or discarded after 30 days.

Winterization: All units are winterized during the cold months. It is the customer's responsibility to de-winterize the unit once they reach a warmer destination. The customer must also re-winterize the unit before bringing it back to the colder destination. No exceptions.

 

Mobile Restrooms - At the Front of the line!

The Standard Century cubicle features a ceramic china pedalflush toilet, solid surface countertops, stainless steel sink
vessels, automated touchless towel dispenser, lockable supply storage, easy clean interior, shatterproof mirror, and much
more. The mens cubicle includes a hands free urinal, while the womens cubicle includes a sanitary supply receptacle.

3 Day Rental $495 + HST

7 Day Rantal $985.00 + HST

*Minimum 3 Day Rental on Mobile Restroom Trailer.

 

If you have any questions please email us at  twhitehead@1000islandsrv.com  or gcaron@1000islandsrv.com or call 1-800-837-6556.

1000 Islands RV Centre reserves the right to make changes without notice at anytime.