Return & Exchange Policy

Our Return & Exchange Policy

IF YOU PURCHASE SOMETHING YOU NEED TO EXCHANGE OR RETURN

RETURN POLICY

You may return unused, unopened items for a refund, or exchange within 14 days from the date of purchase. For any item purchased through Catalog or Internet please follow the Return or Exchange directions below.

 

To Get Authorization for a Return or Exchange by phone:

  1. Contact us by phone at 1-800-837-6556 to receive an Exchange/Return authorization.  Our Parts Superstore Store Staff will review your purchase and advise you with further instructions.

To Return or Exchange an item by Mail/Courier:

  1. Contact us by email at fmontgomery@1000islandsrv.com to receive a return authorization.  Please provide the reason for returning.
  2. Box the item securely. The original invoice is required. Enclose the invoice plus all original packaging and accessories.
  3. We will issue a credit to the original credit card for the cost of the item and the sales tax, if applicable. Please allow 10 to 15 business days for the credit to appear on your credit card statement. Shipping charges are not refundable, and shipping will be charged for the new items(s) sent.

To Return or Exchange an Item at RV Parts Superstore:

  1. Catalog and internet purchases can be returned or exchanged at 1000 Islands RV Parts Superstore at 409 County RD 2, Gananoque, ON.
  2. Take the items to be returned to 1000 Islands RV Cetnre's retail location along with your original invoice/receipt.
  3. The 1000 Islands RV Centre's Parts Superstore Staff will process your return based on Store Return Policy and refund appropriate amounts.
  4. Shipping charges are not refundable.

ELECTRONICS

There are NO refunds on Electronics

BEDDING & Mattresses

You may return unused, unopened bedding for a refund or exchange within 30 days from date of purchase. A receipt is required. Bedding or Mattresses that has been opened cannot be returned.

SPECIAL & CUSTOM ORDER ITEMS

There are no refunds or returns on Special Ordered Items.

OTHER RETURN INFORMATION

Special & Custom Order Items: If we made an error on your order we will fix the order immediately at no charge to you. If you made an error in your order, unfortunately we cannot issue a return or refund because we are unable to recover our cost on special order items. We do our best to minimize the chance for errors by helping you collect the necessary information to process your order. Please review your special order carefully before committing to purchasing.